While assembling the Bunk Bed,
"While assembling the Bunk Bed, I was thoroughly impressed by the quality of the solid wood and hardware. My only issue is related to the (4) Trundle wheels, which are fastened to the head and foot boards with just two small screws according to instructions. These wheels collapsed and damaged the boards when an adult laid on the bed. With the exception of the wheel assembly, the overall construction was great. The good news is after contacting Shanell at Customer Service, she was able to view my pictures of the damage and quickly process a replacement order for a new trundle."