Shipping Policy
Plank+Beam Mission
At Plank+Beam, it is our mission to provide the best customer experience possible. All contingent US orders over $300 qualify for free shipping. And with compact packaging and fast deliveries, our furniture ships straight to your door so you can get back to the moments that matter most. Our free shipping offer does not extend to Canada, Alaska or Hawaii. We’ve broken down our shipping information below with everything you need to know about ordering and receiving your Plank+Beam furniture
Order Processing
Once your order is placed, please allow approximately 2-5 business days* for your order to be processed and prepared. Orders will be ready to ship when all items in your order are available.
Orders placed during holidays and promotional periods may take longer to be processed due to higher order volume.
Canada Shipping Rates
We ship to Canada through FedEx Express and Ground Economy services. Shipping rates are based on the order total, as outlined below:
Orders under $100: $50
Orders between $100 and $250: $100
Orders between $250 and $500: $150
Orders between $500 and $750: $200
Orders between $750 and $1,000: $225
Alaska + Hawaii Shipping Rates
We ship to Alaska + Hawaii through FedEx Express services. Shipping rates are based on the order total, as outlined below:
Orders under $200: $150
Orders between $200 and $400: $300
Orders between $400 and $600: $500
Orders between $600 and $800: $750
Orders above $800: $850
Unfortunately, we are unable to accept returns for Canada, Alaska + Hawaii orders, if you have an issue with your order please reach out to customercare@plankandbeam.com
Pre-Order
Items that are temporarily unavailable will be back in stock within 2-3 weeks and are available for preorder now. For details on when a specific item will be ready to ship, feel free to reach out to us at customercare@plankandbeam.com.
Please note, we ship all orders complete. This means if your order includes a preordered item, we'll wait until that item is available before shipping everything together. We'll send you tracking information and order status updates as soon as your order is on its way.
Direct from Vendor
Our curated selection includes pieces sourced directly from their makers.
A Few Things to Note:
We can't rush these items.
We can’t cancel or change them once they’ve been ordered.
These items are not eligible for promo codes or discounts.
We can't ship to Alaska, Hawaii, PO Boxes, or APO/FPO addresses.
You might need to sign for your delivery.
If you have more questions about our direct from vendor items, please feel free to reach out to us at customercare@plankandbeam.com.
Shipping Types
Standard Shipping
All items ship Standard Ground via FedEx.
Delivery+Assembly
Our unique furniture collections offer designs that come in a variety of sizes and styles. We recommend measuring your space to ensure items will fit properly in your home.
Crafted using solid wood, our furniture pieces can be heavy. For this reason, we recommend having two adults move boxes into the home. After unpacking, please look over each component for any potential damage that may have occurred during transit.
Our furniture arrives unassembled in individual boxes. Inside the boxes, you can find a list of detailed instructions, corresponding components, and required hardware.
While a hex wrench is included, you may use a screwdriver or power drill during assembly. After fitting the components together, we recommend tightening each bolt and screw to ensure a solid and sturdy design.
Design advice? Furniture dimensions? Assembly tips? We’re here to help. Chat with a member of our US-based Expert Team Monday-Friday, 9am-5pm EST or send us an email at customercare@plankandbeam.com.
