Refund Policy
Satisfaction Guarantee
At Plank + Beam, your satisfaction is our priority! If your order doesn't meet your expectations, don't worry – we're here to help you every step of the way. We offer hassle-free returns with pickup right from your doorstep.
Returns Policy
We accept returns of new, unused, unassembled, and undamaged items within 30 days of delivery receipt. We aim to ensure your return process is smooth and stress-free.
Unfortunately, we are unable to accept returns for Canada, Alaska or Hawaii orders, if you have an issue with your order please reach out to customercare@plankandbeam.com
Packaging + Shipping
We kindly ask that returned items are shipped back in their original packaging if possible. If the packaging is no longer available, please ensure proper packaging to prevent any damage during transit.
Contact our Customer Service team for a return shipment authorization. We’ll schedule a pick up right to your door! Just pop the label on the box and leave it available for the pick-up team. Please note that your estimated shipping charges reflect our discounted rates and our hassle-free pickup from your doorstep.
Refunds + Credits
Once we receive your return and ensure that the items are in good shape, we will issue a refund (minus the shipping cost).
We're committed to making your return experience hassle-free and pleasant. If you have any questions or concerns, don't hesitate to reach out to us. Your satisfaction is our top priority!
Warranty
We offer a one-year warranty from the date of delivery, covering any defects in materials or workmanship. If you encounter any issues with your Plank+Beam product, just let us know, and we’ll arrange for repairs, replacement parts, or a full replacement if necessary.
Please keep in mind that our warranty is non-transferable and doesn’t apply to resold items. It’s valid only for products used as intended and under normal conditions. Any damage or defects caused by misuse, accidents, modifications, or commercial use won’t be covered under our warranty.
Defective or Damaged Item
If your item arrives damaged or defective, we're here to help. Please send us photographs of the issue from various angles and distances. If available, include photos of the original packaging, as it may have been damaged during transit. Our Customer Service team will work with you to arrange for necessary replacement parts.
Final Sale Items
Mattresses are final sale and cannot be returned.
Changes and Cancellations
We understand that sometimes plans change. While we strive to accommodate all requests, please understand that due to our timely shipping and processing times, we may not be able to fulfill every change or cancellation request. Once an order has begun processing or has been shipped, changes or cancellations may not be possible.
If you need to request a change or cancellation, please reach out to us at customercare@plankandbeam.com. We're here to assist you every step of the way!
