Privacy Policy
Plank+Beam® is part of the Maxwood Furniture, Inc. family of brands which includes Maxtrix®, Max & Lily® and Jackpot! Kids Furniture™ (“we,” “us,” or “our Brands”). Our Brands are committed to respecting your privacy and recognizing your need for appropriate protection and management of personal information you share with us (the phrase personal information means any information that identifies, relates to, or could reasonably be linked with you or your household). The purpose of this Privacy Policy is to inform you what information we may collect from you, how we use such information, and the choices you have regarding our use of, and your ability to review, correct and opt out of our use of, your personal information. This Privacy Policy applies to personal information we collect about you in our stores and through our websites and mobile applications. By using any of our websites, mobile applications, or sharing your contact information with us, you are accepting and consenting to the practices described in this Privacy Policy.
Information and Collection
We collect, retain and use your information only where we reasonably believe it would be useful and allowed by law to administer specific business relationships and to provide services. We use information we collect to manage your online account, to facilitate purchases, to identify you, to communicate with you, to help us respond to your questions, and to improve our website and offerings.
Sources of Personal Information
We collect personal information both directly from users and via automated technology. We collect and use this information only as permitted or required by, and in compliance with, law.
Categories of Personal Information
We collect the following categories of personal information for the purposes described below:
Identifiers (including name, contact, and other identification information)
We use this information to manage your account, to communicate with you, to deliver catalogs, to administer contests and sweepstakes, and to connect you with potentially relevant products and services.
Customer records information (including name, contact, and payment information)
We use this information to manage your orders and allow you to pay for purchases.
Commercial information (including records of products purchased)
We use this information to manage your account, track purchases, and ensure the completion of orders.
Internet or other electronic network activity information (IP address, cookies, pixels, and analytics data)
We use this information to connect you with potentially relevant products and services as well as to optimize the performance of our website and analyze how visitors arrive at the website, and what type of content is most popular.
If you access any of our websites or mobile applications with your log-in credentials from a social networking site (e.g., Facebook or Twitter) or if you otherwise agree to associate your account with us with a social networking site, we may receive personal information about you from such social networking site, in accordance with the terms of use and privacy policy of the social networking site. We may add this information to the information we have already collected from you via our dealer stores, websites and mobile applications.
Cookies
As with many websites, our website uses cookies, trackers, and pixels. A cookie is a small data file that is stored on a user’s computer. When you visit our web sites, one or more cookies may be sent to your computer or other device. We may also use cookies in emails that you receive from us. A session cookie expires immediately when you end your session (i.e., close your browser). A persistent cookie stores information on the hard drive so when you end your session and return to the same website at a later date the cookie information is still available. Generally, we use cookies to improve the quality of our service when you visit our website and other websites of interest to you. We also use cookies to remind us of who you are, tailor our products, services and advertising to suit the personal interests of you and others, estimate our audience size, assist our online merchants to track visits to and sales at our websites and to process your order, track your status in our promotions, contests and sweepstakes, and/or analyze your visiting patterns.
Certain of our service providers may use cookies, trackers, or pixels to collect information on our behalf. They are prohibited by our contract with them from sharing that information with anyone other than us or our other service providers. However, we respect your right to choose whether to be included in such services. You may opt out of certain of these services. In addition, in connection with the services that they provide to us, certain of our service -providers may work with third parties who may use cookies, trackers, or pixels to collect information to tailor advertising for you and others elsewhere on the Internet. These third parties do not have access to any contact information about you, although they may receive information that could be considered personal information. If you would like to opt out of accepting cookies altogether, you can set your browser to not accept cookies or to notify you when you are sent a cookie, giving you the chance to decide whether or not to accept it. However, certain features of our websites or other services may not work if you delete or disable cookies.
When you visit our website, log in, register or open an email, cookies, ad beacons, and similar technologies may be used by our online data partners or vendors to associate these activities with information they or others have about you, including your email address. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout
Information Sharing and Disclosure
We do not sell any personal information, nor do we share it with any third parties, except as set forth in this Privacy Policy. Protecting personal information is an important part of our business. Our Brands will send personal information about you to other companies or people only when:
1) We have your consent to share the information;
2) We need to share your information to provide a product you have requested;
3) We need to send the information to companies who work on behalf of our Brands to provide a service to you (unless we tell you differently, these companies do not have any right to use the personally information we provide them beyond what is necessary to assist us in providing a product or service to you); and
4) We believe release is appropriate to comply with applicable law; enforce or apply other agreements; or protect the rights, property, or safety of our Brands, our users, or others.
To serve you better, we may combine information you give us online, in our dealer stores or through our catalogs. We may also combine that information with publicly available information and information we receive from or cross-reference with our partners and others. We use that combined information to enhance and personalize the shopping experience of you and others with us, to communicate with you about our products and events that may be of interest to you, and for other promotional purposes.
We allow third-party companies to serve ads and/or collect certain information when you visit our websites. These companies may use certain information (e.g., click stream information, browser type, time and date, subject of advertisements clicked or scrolled over) collected during your visits to this and other websites to provide advertisements about goods and services likely to be of interest to you. These companies typically use a cookie or third party web beacon to collect this information. Our systems do not recognize “Do Not Track” signals, but several of these third party companies who utilize these cookies or beacons on our websites enable you to opt out of this behavioral advertising. To learn more or opt out from these companies you can visit http://www.networkadvertising.org/. We also provide you with additional tools to opt out of marketing from us or certain transfers of your information. You can learn about this in the “Opting Out of Marketing and Transfers” section of this Privacy Policy.
We may share contact information and other data with businesses controlling, controlled by, or under common control with any of our Brands.
Maintenance of Accurate Information
In order to attain the most complete and accurate records, we consistently maintain customer information. If you have reason to believe that your information is incorrect, please contact us. We respond to requests to correct inaccurate information in a timely manner.
Retention of Data
We will keep your personal information only for as long as reasonably necessary to fulfill the purposes for which personal information is collected as stated herein; for as long as is necessary for the performance of the contract between you and us, if any; and to comply with legal and statutory obligations, such as in tax, trade and corporate laws. When we no longer need your personal information for our purposes, we will destroy, delete or erase that personal information or convert it into an anonymous form.
Security of Data
Information security is critical to our business. We will take reasonable steps to protect your personal information in our possession from loss, misuse, unauthorized access, disclosure, alteration, and destruction. We are committed to processing your data in a secure manner and have put in place specific technical and organizational measures to prevent the personal information we hold from being accidentally or deliberately compromised. Please be aware that these protection tools do not protect information that is not collected through our website, such as information provided to us by e-mail. We also conduct information risk assessments, we ensure that our staff understands the importance of protecting personal data, and we are responsibly managing access rights within the company.
We urge you to keep any password that you establish with us in a safe place and not to divulge it to anyone. Also remember to log off your account and close your browser window when you have finished your visit. This is to ensure that others cannot access your account, especially if you are sharing a computer with someone else or are using a computer in a public place.
Opting Out
We want to communicate with you only if you want to hear from us. If you prefer not to receive direct marketing from us or from our partners, or if you would like to opt out of our non-order related communications, you may follow the designated link at the bottom of all email communications to be removed from future email updates.
Please note that any requests to remove or update your contact information may take several days for your email request.
Third Party Links
Our websites may contain links to websites operated and maintained by third parties, over which we have no control. Privacy policies on such linked websites may be different from our privacy policy. You access such linked websites at your own risk. You should always read the privacy policy of a linked website before disclosing any of your information on such website.
State Privacy Rights
Residents of certain U.S. states have unique rights available to them under state data privacy laws. Depending on your residency, you may have the following rights.
Right to access
You may have the right to request that we disclose the categories of personal information collected, the categories of sources from which personal information is collected, the business or commercial purpose for collection, the categories of third parties with which we share personal information, and the specific pieces of personal information that we have about you. You also may have the right to request that we provide your personal information to you in a readily useable format.
Right to request deletion
You may have the right to request that we delete personal information that we collected from you. Note, however, that certain requests to delete personal information may be denied if we are required to retain the information as a matter of law, the information is necessary for detecting security incidents, exercising free speech, protecting or defending against legal claims, or for internal uses reasonably aligned with consumer expectations. Records reflecting purchase histories cannot be deleted.
Right to non-discrimination
You have the right not to receive discriminatory treatment by us for exercise of these privacy rights. We do not offer financial incentives related to the provision of data.
Authorized agent
You may have the right to designate an authorized agent to make these requests on your behalf.
To exercise any of these rights, please contact us at 877-776-3388 or customercare@plankandbeam.com. We may need to request specific information from you to help us confirm your identity and ensure your right to access the information (or to exercise any of your other rights). This is another appropriate security measure to ensure that personal information is not disclosed to any person who has no right to receive it.
California Shine the Light Law
California Civil Code Section 1798.83 permits California residents to request certain information regarding our disclosure of the information you provide to us to third parties for their direct marketing purposes. To make such a request, please contact us at the following address:
Maxwood Furniture
125 Fairchild Street, Suite 300
Charleston, SC 29492
Children and Privacy
Our Brand’s websites are intended to be accessible and enjoyed by general audiences. We do not knowingly collect personal information from children under the age of 16 without first providing the parent or legal guardian with notice and obtaining prior verifiable consent. If a visitor known to be a child sends an email to us, we will only use it to respond to the writer and not to create profiles or otherwise retain the information. If a parent or guardian believes their child’s personal information was inadvertently collected, please contact us at customercare@plankandbeam.com.
Policy Changes
If we change our privacy policy in whole or in part, we will inform you by posting a notice on our websites, as applicable. Those changes will go into effect on the effective date posted in the notice and at the end of the revised Privacy Policy. The new policy will apply to all current and past users of our websites and will replace any prior policies that are inconsistent. Your continued use of our websites or other services constitutes your acceptance of the practices described in the revised Privacy Policy.
Contact Us
To help us improve our privacy policy and practice, we welcome user feedback. You can contact us at customercare@plankandbeam.com or via U.S. Mail to:
Maxwood Furniture
125 Fairchild Street, Suite 300
Charleston, SC 29492
SMS/MMS Mobile Messaging Marketing Program
We respect your privacy. If you provide us with information to contact you via text message, we will only use that information to transmit mobile messages and respond to you, if necessary. This includes, but is not limited to, sharing information with platform providers, phone companies, and other vendors who assist us in the delivery of mobile messages. WE DO NOT SELL, RENT, LOAN, TRADE, LEASE, OR OTHERWISE TRANSFER FOR PROFIT ANY PHONE NUMBERS OR CUSTOMER INFORMATION TO ANY THIRD PARTY. Nonetheless, we reserve the right at all times to disclose any information as necessary to satisfy any law, regulation or governmental request, to avoid liability, or to protect our rights or property.
Last updated September 26, 2024
