Frequently Asked Questions
Couldn't find what you were looking for? Our Design Team is more than happy to help with everything from order processing, to shipping, and everything Plank+Beam.
Do you offer design or space planning advice?
Yes! Our complimentary design services are available by live online chat or email from Monday-Friday, 9am-5pm EST.
What is the cost of shipping?
Currently, all contingent US orders over $300 ship for free. For shipping rates and information on Canada, Alaska + Hawaii, please see our shipping page here.
How long does it take to receive my order once I place it?
Once your order is placed, please allow approximately 2-5 business days for your order to be processed and prepared. Orders will be ready to ship when all items in your order are available.
Orders placed during holidays and promotional periods may take longer to be processed due to higher order volume.
Can I request to hold my order for a later delivery date?
We’ll do our best to accommodate hold requests, but they can’t be guaranteed due to how quickly orders are processed in our warehouse.
What is your return policy?
SATISFACTION GUARANTEE
At Plank + Beam, your satisfaction is our priority! If your order doesn't meet your expectations, don't worry – we're here to help you every step of the way. We offer hassle-free returns with pickup right from your doorstep.
RETURNS POLICY
We accept returns of new, unused, unassembled, and undamaged items within 30 days of delivery receipt. We aim to ensure your return process is smooth and stress-free.
PACKAGING + SHIPPING
We kindly ask that returned items are shipped back in their original packaging if possible. If the packaging is no longer available, please ensure proper packaging to prevent any damage during transit.
Contact our Customer Service team for a return shipment authorization. We’ll schedule a pick up right to your door! Just pop the label on the box and leave it available for the pick-up team. Please note that your estimated shipping charges reflect our discounted rates and our hassle-free pickup from your doorstep.
REFUNDS + CREDITS
Once we receive your return and ensure that the items are in good shape, we will issue a refund. Please note that there may be a 10% restocking fee. If you opt for a store credit, the restocking fee will be waived - our way of saying thank you!
We're committed to making your return experience hassle-free and pleasant. If you have any questions or concerns, don't hesitate to reach out to us. Your satisfaction is our top priority!
WARRANTY
We offer a one-year warranty from the date of delivery, covering any defects in materials or workmanship. If you encounter any issues with your Plank+Beam product, just let us know, and we’ll arrange for repairs, replacement parts, or a full replacement if necessary.
Please keep in mind that our warranty is non-transferable and doesn’t apply to resold items. It’s valid only for products used as intended and under normal conditions. Any damage or defects caused by misuse, accidents, modifications, or commercial use won’t be covered under our warranty.
DEFECTIVE OR DAMAGED ITEM
If your item arrives damaged or defective, we're here to help. Please send us photographs of the issue from various angles and distances. If available, include photos of the original packaging, as it may have been damaged during transit. Our Customer Service team will work with you to arrange for necessary replacement parts.
FINAL SALE ITEMS
Mattresses are final sale and cannot be returned.
I received my order and a piece is damaged or missing.
If your item arrives damage or you are missing a piece, we're here to help. Please complete a replacement form on our website and our customer service team will work with you to arrange for necessary replacement parts.
All claims for missing or damaged parts must be submitted within 30 days of order delivery.
All claims for missing orders confirmed delivered by FedEx, must be reported within 14 days of tracked delivery date.
I need assembly assistance.
Plank+Beam® furniture requires assembly and comes with easy-to-follow instructions as well as all of the hardware needed. A hex wrench is included, but you may prefer to use a screwdriver or power drill. Power drills should be set to a low setting to prevent damage to the wood or strip any cross dowels, bolt nuts or metal inserts.
Prefer to have a professional assemble your furniture? When you purchase from us you will receive a 15% off coupon for Angi assembly services, our gift to you! Click here for more information about our assembly services.
If you need further assistance, please chat with us or email us at customercare@plankandbeam.com.
Are your products GREENGUARD Gold Certified?
At Plank+Beam, your health is our top priority. That’s why all of our bed frames are now GREENGUARD Gold Certified for your clean and healthy home. Our beds were just our first products to receive this certification. Our products are being meticulously tested with an end goal of having every Plank+Beam product certified by 2027.
Click here for more information about our Greenguard Gold Certified products.
How do I take care of my dining table?
Our wood furniture is finished with a lacquer top coat which adds to its beauty and helps preserve the color. No wood or wood finish is indestructible, so you must perform regular care and maintenance.
Clean up spills immediately - all liquids will damage lacquer finishes.
Never use cleaners that contain ammonia, abrasives, silicones or acetone. These chemicals will damage the lacquer finishes.
Avoid placing rubber or plastic on wood furniture, as their ingredients can react with lacquer finishes. Rubber feet found on the bottoms of clocks, lamps, etc. should be changed to felt.
Avoid direct sunlight to prevent fading.
Periodically check and retighten any hardware as necessary, but be careful not to over-tighten.
EXPECT VARIATIONS IN GRAIN, COLOR, FIT & FINISHING.
Please be aware the color and finish you see online may not be an exact match to the product you receive. There are a number of reasons for this including your computer monitor, seasonality, graining and texture. Ask us for a color sample prior to ordering if you have any concerns.
No two pieces of wood are identical. There may be variations in grain character and/or color shade. That being said - wood is a natural material and will be affected by air, light, moisture and temperature variations.
WOOD EXPANDS AND CONTRACTS AS HUMIDITY CHANGES IN THE HOME.
Fluctuations in temperature or humidity can cause joints to open & close and/or wood to warp and crack. When extreme changes occur, moisture may become trapped under the finish, which can lead to cracking & peeling.
As wood expands and contracts it may cause cracking in the joints of painted furniture. This is considered normal and unavoidable. Standard painters caulk works well as a concealer and is easy to use.
We require our suppliers to test their finishes with accredited 3rd party testing laboratories and furnish certification documents to prove this. In addition, we conduct our own yearly testing of the same finishes with our own 3rd party accredited laboratories for double verification. We use water-based glues only.
Prefer to have a professional assemble your furniture? When you purchase from us you will receive a 15% off coupon for Angi assembly services, our gift to you!
If you need further assistance, please chat with us or email us at customercare@plankandbeam.com.
Are your mattress covers washable or waterproof?
The breathable cotton mattress covers used on our mattresses are easy to remove and are machine washable. The mattress covers are not waterproof.
Do I need a Bunkie board or box spring with a Plank+Beam® mattress?
No, our mattresses are designed to offer the comfort and support you need without requiring a Bunkie board or box spring.
Do your mattresses contain fiberglass?
No, our mattresses include a safe, fire-retardant liner that is made without fiberglass or harmful chemicals.
Are your mattresses CertiPUR-US® certified?
Yes, all Plank+Beam® mattresses are CertifPUR-US® certified. This means our foam is made without formaldehyde, mercury, lead and other harmful chemicals or heavy metals. Our mattresses are low VOC, contributing to a clean and healthy sleeping space.
What is in your stains, glues and finishes?
All our finishes and glues are tested and comply with current US standards (incl. ASTM, EN71 and CPSIA standards). Our products also comply with European EN747, EN71 and Reach XVII Safety standards. Our products comply with current regulations for contents of heavy metals (incl. lead), toxins, formaldehyde and volatile organic compounds.
We require our suppliers to test their finishes with accredited 3rd party testing laboratories and furnish certification documents to prove this. In addition we conduct our own yearly testing of the same finishes with our own 3rd party accredited laboratories for double verification. We use water-based glues only.
Prefer to have a professional assemble your furniture? When you purchase from us you will receive a 15% off coupon for Angi assembly services, our gift to you!
If you need further assistance, please chat with us or email us at customercare@plankandbeam.com.
Is there a warranty on your products?
We offer a one-year warranty from the date of delivery, covering any defects in materials or workmanship. If you encounter any issues with your Plank+Beam product, just let us know, and we’ll arrange for repairs, replacement parts, or a full replacement if necessary.
Please keep in mind that our warranty is non-transferable and doesn’t apply to resold items. It’s valid only for products used as intended and under normal conditions. Any damage or defects caused by misuse, accidents, modifications, or commercial use won’t be covered under our warranty. For more warranty details, please read our full policy here.
